How AC Maintenance Will Save You Money (and Sweat) This Summer 

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We’re all looking for ways to save money. From not cranking on the AC unit until it’s absolutely necessary to doing DIY paint jobs, every Riverside homeowner has had their fair share of pinching pennies.

One great way to save money? Scheduling AC maintenance.

We know what you’re thinking: how will scheduling a paid appointment save me money? While hiring a company to maintain your air conditioner unit will be an upfront cost, you’ll save money, time, and stress by preventing a breakdown in the middle of the summer season. 

With summer already upon us, the time to act on your AC maintenance service is now. 

Why Choose HVAC Maintenance? 

Southern California heat is no joke, especially in the peak of summer. Because of this intense heat, your air conditioner has to work in overdrive to ensure that your home remains at safe, cool temperatures.

And all of this work creates strain on your air conditioning unit. After a while, this strain can cause parts to wear down. When homeowners ignore air conditioning maintenance, this wear and tear goes unnoticed until you find yourself baking in a 100-degree day with no relief. 

Don’t trap yourself in an uncomfortable and possibly dangerous situation. Have our technicians assess your system and fix everything for the summer season. Otherwise, if you let the problem go too long, you may need an AC repair or even an AC replacement. 

What to Expect with AC Maintenance 

Okay, so you know that when you schedule an air conditioner maintenance appointment, you can expect a technician to tinker around your system for a couple hours and report back. But do you ever wonder what they’re doing back there and why it’s necessary?

At Sheldon’s Heating & Air Conditioning, we work to be as transparent as possible. When our technicians arrive on your property, you can expect them to:

  • Replace and clean dirty or clogged air filters
  • Check for proper airflow
  • Check refrigerant levels 
  • Check for leaks 
  • Lubricate and tighten your entire unit

All of these steps are incredibly important to make sure that your air conditioner is up to snuff for the summer season. Checking refrigerant levels and ensuring there are no leaks is vital to the health and safety of your system. 

If you ever have any questions about the AC maintenance process, let our technicians know, and we’ll walk you through every step of the process. 

Reach Out to Sheldon’s Heating & Air Today 

Are you ready to be prepared for the intense California summer heat? Take control of your cooling by scheduling a preemptive air conditioner maintenance appointment. Our knowledgeable, skilled technicians will arrive at your home to thoroughly inspect your unit for any problems or damage. 

From air conditioner maintenance to AC repair, AC replacement, AC maintenance, and AC rejuvenation, we’ve got your back.

Call Sheldon’s Heating & Air today to get started! 

Heat Pumps vs. Air Conditioners

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Homeowners have a lot of choices when it comes to heating and cooling a home. A quick web search about air conditioning systems will yield millions of results. Suffice to say, picking a new system can be overwhelming! Two of the most common ways to cool a residential home in the Inland Empire area is by air conditioner or by heat pump. So what is the advantage of heat pumps vs air conditioners? It’s starts with knowing how they differ.

So… what is the difference between a heat pump and an air conditioner?

A heat pump is a system that can both heat and cool. An air conditioner can only cool. An air conditioner is traditionally paired with a furnace in order to supply both heating and cooling to a home.

So, a complete HVAC system is either an air conditioner and a furnace, or a heat pump.

Heat pumps have been gaining in popularity for their ultra-efficient operation. Plus, it can be more affordable to install a heat pump rather than both an air conditioner and a furnace.

Similarities: Heat Pumps vs Air Conditioners

When it comes to cooling, both heat pumps and air conditioners will serve your home well.

Here are some ways these two systems are similar:

  • Both systems are split systems. That means there are at least two pieces of separate equipment that work together to cool your home. The air conditioner or heat pump that is installed outdoors is connected to an indoor coil and blower to push air through your home.
  • Both systems use a compressor and refrigerant to do the work of heat transfer
  • The two systems have a similar look at feel from the outside

When it comes to cooling, the systems basically work the same way. Energy is transferred through the two coils in the system to keep your home comfortable.

The way that mechanical cooling works is via the basic refrigeration cycle. Refrigerant in the system continuously circulates from the outdoor unit to the indoor coil. With the help of components like compressors, valves, coils, and fans, the refrigerant continuously changes state from liquid to gas (evaporating) and then gas to liquid (condensing).

From a cooling perspective, heat pumps and air conditioners are very similar. Both systems utilize the refrigeration cycle, and similar components, to keep your home cool.

Differences: Heat Pumps vs Air Conditioners

So far, everything seems about the same between heat pumps and air conditioners. But there’s one big difference: heating!

Heat pumps can produce both cooling and heating. A heat pump has a special component called a reversing valve. This allows the refrigerant to change direction in the system. While in cooling, the refrigerant in the indoor coil will evaporate from liquid to gas. In heating, the refrigerant moves the opposite direction through the coil and instead condenses from gas to liquid. This means the heat pump itself must be capable of producing both liquid refrigerant and gas refrigerant. The reversing valve makes it possible!

Air conditioners cannot produce heat. An air conditioner does not have a reversing valve. So, it is designed for the refrigerant to flow in one direction. That means that it can only cool and can never heat. Homes in the Riverside area with air conditioners will generally have a furnace to support heating.

Heat pumps can cool and heat, but there are some limitations. Some heat pumps are not capable of heating at very low temperatures, so some form of supplemental heat is sometimes needed.

Heat Pump vs AC: Which one to buy?

Now that you know the main similarities and differences between an air conditioner and a heat pump, it’s time to make a decision. Either system can be a great choice. But, one might be more suited to your home depending on your specific situation. Here are some considerations:

Price of air conditioners vs heat pumps

A complete heat pump system will consist of an outdoor unit and an indoor unit. With an air conditioner, you’ll need an outdoor unit, an indoor unit, and a furnace. However, heat pumps are generally more expensive than air conditioners because of their specialized design and additional components. Another item to consider is incentives and promotions. Because heat pumps are more efficient, they qualify for better rebates. A professional from Sheldon’s Heating and Air Conditioning can help you with a quote for both system types and find you the best possible deal.

Energy efficiency and cost of operation

Heat pump systems offer the most energy-efficient products on the market. And, they only use electricity. That can save on operational costs. And if you’re building a new home, that eliminates the need for a natural gas connection to your attic area.

But, heat pumps use a lot more energy the lower the temperature drops. So even though they are efficient cooling systems, you might see you energy bills spike if we ever experience rare, freezing cold California winter.

When comparing air conditioning efficiency, look for the SEER ratings. The higher the SEER, the more efficient a unit is. It’s kind of like looking at miles per gallon when shopping for cars. A single point here or there may not be a significant difference, but if two products are 3 or more points different it will show in your energy consumption. Remember: HVAC rebates require specific SEER levels, so take care in choosing the right system for you!

System life

Heat pumps will operate all year round, while air conditioners only operate when you need cooling. So, air conditioners will last a few years longer than a heat pump. But remember that with a heat pump, you’ll save money on energy costs throughout its useful life.

Sheldon’s Heating and Air Conditioning Can Help Settle the Debate

If you’re still not sure about whether to install a air conditioner vs. a heat pump, please give us a call. The HVAC experts of Sheldon’s Heating & Air can help you decide on the best system for your home. We can also assist in finding deals and rebates that will reduce your initial investment. Since you only make this choice once every 10-15 years, you want to make the right decision. Call the professionals!

How to Save Money on a New HVAC

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If you need a new HVAC system, you’re looking at a pretty major home expense. But, there’s good news! There are plenty of ways to save money on a new HVAC purchase.

To save the most money on a new HVAC system, you’ll want to combine multiple promotions. When there are many different incentives available, you can take advantage by combining them for the best final price. For example, rebates, manufacturer specials, and financing can all be used together to get the best deal. When you understand how each of these offers work, you can make the best choice for your home – and your budget!

Rebates: The Best Way to Save Money on HVAC Systems

Rebates can be a very lucrative way to save money on a new HVAC system. In fact, right now Riverside, CA area customers can save over $2,000 in real money on a new HVAC system.

Rebates are basically a discount on your purchase. Instead of a pre-purchase discount like a grocery coupon, with a rebate you receive your discount after your purchase. Once you have purchased your new HVAC, you will submit an application for a rebate. Rebate applications are very simple! Most of the time, you’ll just need a receipt and verification of the installation. Here is the most important tip for securing a rebate: make sure the system you are purchasing meets the requirements of the rebate program. If you need help, simply give us a call at 877-411-9888 and we’d be happy to help you select a system that will qualify.

Save the Most Money with Carrier’s Cool Cash HVAC Rebates

Occasionally, manufacturers will run fantastic deals on new HVAC systems and you can save a boatload of money. Right now is one of those times!

Carrier is offering a huge deal on new cooling system installs. You can get up to $1,650 on a qualifying Carrier purchase. There is no better deal that this one, and it only comes around twice a year at most. So when you see it is available, take action! This deal is only available through June 30th.

HVAC rebates

HVAC Rebates from Other Sources

Here in the Inland Empire, there are several other rebates you can take advantage of. The purpose of the rebates is to encourage homeowners to choose more efficient products to heat and cool their home. The idea is that when lots of people choose green products, the entire community will be better off with cleaner air and less strain on the utility providers. As a reward, you’ll save money on your new HVAC purchase. It’s a win-win!

Here’s some of the current rebates that are available:

  • SoCal Gas Company: Our local natural gas provider is offering rebates to customers. One rebate that is available is for smart thermostats. Another rebate that is available is for new, high-efficiency furnaces. Summer is a great time to replace a furnace, since you really won’t be needed it to be operational. So, it’s a great time to take advantage of this rebate along with Carrier’s Cool Cash and invest in a new heating system. Through this rebate you can save a lot of money: get up to $200 cash back on a new furnace for your HVAC system.
  • City of Riverside: Right now, the City of Riverside is offering rebates through their Green Riverside program. The savings stack up with their rebates for high efficiency central air conditioning and heat pump systems. You can save up to $250 per ton on a new HVAC system if the SEER rating is 16 or greater. On a 5-ton system, that’s $1,250 in savings. You can get all of the details on the City of Riverside website.

Combine HVAC Rebates and Save Money

Here’s what’s really great about rebates: you don’t have to pick and choose. You can take advantage of all of the rebates on the same purchase! If you need guidance on how to save money with HVAC rebates in the Inland Empire area, please don’t hesitate to reach out to us.

Financing your HVAC System Purchase

Another way to save money on your new HVAC system is with financing. An HVAC is a big purchase for any family. It can be difficult to come up with the lump sum for a new A/C, especially if you weren’t expecting to replace it.

That’s why we offer financing to our customers. You can break up the total cost of your new equipment over the course of 6-18 months. And, depending on your payment plan, you could get a 0% APR interest rate. That means that your HVAC will cost exactly the same whether you pay up-front or pay monthly. So if the cost of an HVAC system is what is keeping you from replacing your system, take a look at the financing options available to you.

Sheldon’s Air Conditioning & Heating: Helping You Save Money on a New HVAC

When it comes to these promotional offers, our team is ready to help you find the best savings. Incentives like rebates and financing are not just beneficial to you, it is in our best interest to help you find these savings, too. So, you can trust that we will help you save the most money on your HVAC purchase. We’re in this together!

Every day, we help customers save a ton of money on new HVAC purchases. Will you be next? Contact us to get expert advice on an affordable and efficient cooling and heating system for your home.

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Why HVAC Maintenance is Not a DIY Project

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Owning a home can get expensive. There are a lot of system to keep up with, from garage doors to sprinklers. So, many homeowners look to do-it-yourself (DIY) maintenance efforts including HVAC systems. But, we’d urge you reconsider your DIY efforts on your home’s heating and cooling system.

But, I watched a DIY video on HVAC maintenance!

The internet has made it possible to become an expert on nearly every subject! There are hundreds of DIY videos on YouTube covering HVAC maintenance. Unfortunately, watching a video cannot replace years of training and professional experience. Professional, NATE-certified technicians are trained to follow proper safety protocols in dealing with refrigerants, mechanical systems, and electricity that are a part of HVAC systems.

HVAC maintenance is required infrequently, so it is unlikely that you will become a DIY expert on your system. You’ll have to look up the information every time you want to service your system. Each time will feel like the first time. Plus, most homeowners don’t have all of the equipment required to provide your system a full service. Aside from your vehicle, your HVAC system is likely the most valuable equipment on your property. It’s simply not worth the potential consequences to try and provide DIY maintenance on your HVAC service. So,when it comes to servicing your HVAC, please call a professional, licensed HVAC service.

What HVAC maintenance can I DIY?

A full HVAC service cannot be completed by the average homeowner. But, there are several things you can do to keep your HVAC in proper working order throughout the year:

  • Program your thermostat (or install a programmable thermostat)
  • Change your filters often
  • Be mindful of unusual sounds and smells
  • Clean your air vents with a damp cloth
  • Visually inspect your outdoor unit and remove any debris

Why should I hire a professional for HVAC maintenance instead of DIY?

Heating and cooling systems are highly complex mechanical systems, similar to your vehicle. In order to install and service equipment, technicians must have years of training. Technicians that are NATE-certified must have knowledge of HVAC-specific safety, tools, and an understanding of temperature and humidity science. These technicians have formal training provided by an employer or technical school, and then must pass tests to meet certification requirements.

Professionals in the HVAC industry get access to the latest training on new technologies. For example, our team attends a yearly manufacturer training where we learn about new products, get hands-on training with new tools, and hone-in on best practices. This information may take many years to make it to a DIY article or YouTube video.

In short: HVAC technicians are servicing equipment in homes like yours day in, day out. They have encountered all sorts of challenges in servicing equipment and are prepared with solutions. Those that try to DIY maintenance on HVAC systems do not have the training, industry-specific knowledge, or skills that the professionals have.

HVAC Maintenance By Professionals

When you hire a professional to do your HVAC maintenance in the Inland Empire area, you get more than the basics shown in DIY articles.

There will be the normal clean-up as you’ve probably already read about. For example, clearing debris, washing outdoor coils, and cleaning indoor coils. We will also replace your air filter. So far, this is simple…right? Additionally, our team will take care of:

  • Checking your drains and drain pan – clearing any clogs and ensuring your system is draining properly
  • Check system operating stats like air pressure and temperature, ensuring your system is operating properly
  • Lubricate moving parts to improve the longevity of your system
  • Inspect and calibrate your thermostat
  • Tighten electrical contacts and connections
  • Evaluate refrigerant charge and recharge if necessary
  • Examine your system for wear and tear that may result in potential issues

When a professional is looking at your air conditioning system, they’ll be able to identify potential future problems. Our technicians will explain the issue to you and discuss the different options for repair.

If you were doing DIY maintenance on your HVAC system, would you be able to identify something that doesn’t look right? Trust this work to the professionals that inspect air conditioning systems every day.

Should I Use My Ceiling Fan or My Air Conditioner?

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If your home is equipped with ceiling fans, you might wonder if you can save money by whirling the fans versus lowering your AC. We often have customers asking us: Should I use the ceiling fan or use the AC?

The simple fact is this: the energy required to use ceiling fans is much lower than what is required to power an air conditioner. The best bet is to use both systems together.

Most people we know swear that ceiling fans won’t truly cool them off. In fact, ceiling fans are a helpful addition to a cost-effective comfort plan for you home. Ceiling fans improve air circulation in your home. As a result, the movement of air against your skin triggers evaporation. That helps keep you cool! Plus, ceiling fans force warmer air away from occupants, which can make you feel as much as eight degrees cooler.

Efficiently Using Your AC

If you want to use a ceiling fan, you’re probably looking to save energy costs. That’s totally understandable. Utility bills can get out of control. In the Inland Empire area, 17% of of energy bills are attributed to air conditioning systems. But that’s just an average over the course of year. In the summer, up to 70% of your energy bill could be just air conditioning!

So, if you want to save energy on cooling your home, the first step is to look for tips to reduce your air conditioning usage. If you haven’t had your HVAC serviced recently, now might be the time. Just like your vehicle, when your air conditioner is properly maintained, it operates better. Also, consider installing a programmable thermostat. That way you can schedule your thermostat to set back 5-10 degrees when you leave your home for several hours. Finally, make sure your change your filter. We recommend changing filters every 3 months, or more frequently if you have pets or family members with allergies.

Ceiling Fans: The Wind Effect


If you use air conditioning, a ceiling fan will allow you to raise the thermostat setting about 4°F with no reduction in comfort. 

U.S. Department of Energy

Ceiling fans can significantly reduce the need for air conditioning. During our hot southern California summers, using a ceiling fan along with a highly-efficient air conditioner can save you big in energy costs. According to the U.S. Department of Energy, if you use ceiling fans you can increase your thermostat setting by four degrees without any change in comfort. In fact, if the outdoor temperature isn’t too hot, you could turn off your A/C completely and rely only on the fans.

Here’s one important point to remember: ceiling fans cool people, not rooms! While you will feel the cooling effect of a ceiling fan while you are sitting in a room, the room will not get colder if you leave a fan on. So, be sure to turn off ceiling fans anytime you leave the room. Otherwise, you’re just wasting energy!

Your HVAC Experts in Riverside, CA

Looking to save more money on your monthly HVAC costs? We’d love to help. Contact us today to learn more about our energy-efficient HVAC systems. Or, schedule your routine HVAC preventative maintenance appointment to ensure your system is working efficiently.

3 Tricks to Avoid Emergency HVAC Repairs

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An emergency HVAC repair is not just inconvenient; it can be a big expense. No one needs the stress of looking for extra money in their budget. Luckily, there are ways to prevent emergency service calls. But when you take proper care of your heating and air conditioning system, you can avoid trouble with your unit before it becomes more serious.

Regular maintenance

Look, it’s no secret that regular maintenance will prevent an emergency HVAC repair. Just like you regularly service your vehicle, having your heating and cooling system looked at twice a year by a professional will head off any major problems. Not only will a technician check for any issues, they will also perform preventative maintenance. For example, they will oil motors, flush your drain line, and wash off your condenser’s coils. Think of it this way: you can either proactively schedule a visit by a technician at a time when it is convenient for you. Or, you can scramble to call a contractor when your HVAC breaks down – when everyone in your home is uncomfortable and in the middle of any plans you have. Which would you prefer?

Also, there is a lot of tasks you can do yourself to keep your HVAC running smoothly. You can change your air filters, check for debris around your condensing unit, and empty any drain pans.

Take it easy on your HVAC

A great way to avoid an emergency HVAC repair is to use it less. Now, we aren’t suggesting to turn off your system completely. It is there for your comfort, after all! But take a look at how much pressure you are putting on your air conditioning and heating system. Are you keeping your AC running even when you’re not home? Do you crank the temperatures below 70F on the hottest day of the year? Consider laying off the AC when you don’t really need it. Think of your HVAC like a car: the more often you use it, the more miles it has on it. So if you put a lot of wear and tear on your system, it’s more likely to need repair or replacement sooner.

Another way to reduce the pressure on your HVAC is by making your home more comfortable in other ways. Turn your air conditioner up a degree or two, and then turn on ceiling fans to make up the difference in comfort. Also, try closing blinds and curtains around your home to keep the outdoor climate from affecting your indoor comfort. Finally, in the summer, give some thought to other devices in your home that produce heat. For example, stoves, ovens, and clothes dryers. Try to use these devices sparingly and if you must use them, keep any doors closed so that surrounding rooms stay comfortable.

Notice something off? Get a professional opinion

If you observe something that isn’t right with your heater or AC, don’t ignore it. Although it may seem like a pain, your best bet is to get a professional opinion. Just like symptoms of a medical problem, its better to get it checked out than let it go for months on end. Disregarding a sign that your HVAC isn’t working could result in a last-minute emergency HVAC repair. You can avoid the frustration of a repair simply by getting a professional’s opinion. Here are some indicators that there may be a bigger problem:

  • Noises coming from your unit that you haven’t heard before
  • Pooling of water near your handler
  • Your system is running constantly and never shuts off
  • Your system turns on and off frequently, only running for a few minutes at time

Sometimes, a contractor will be able to diagnose the problem over the phone without a visit. This is a simple step that can put your mind at ease.

Have an HVAC emergency? Call us for repair.

When your heater or air conditioner goes down, you don’t want to spend time researching companies. Your home will get uncomfortable quickly. We’re here for you with 24 hour service available. We pick up the phone every time, and we never keep customers waiting. So, keep our information handy just in case. Sheldon’s Heating and Air can be reached at 877-411-9888 or, feel free to reach us via our contact form.

Spring HVAC Maintenance Checklist

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Now that warmer weather is here in Riverside, CA it’s time to start thinking about preparing your home for the summer. Once it’s hotter outside, the last thing you want to happen is for your HVAC to start having issues. An air conditioner that operates properly is essential to keeping cool! That’s why we created this simple Spring HVAC Maintenance checklist so that you can put your mind at ease.

1. Replace your air filter

This may seem like the most obvious piece of advice, but it’s the most important! In the Spring while allergens are abundant, it’s extra important to make sure you have a clean filter running in your air handler or furnace. Plus, a clean filter will ensure your system runs efficiently.

2. Remove debris

Turn your thermostat to the off position and head outside to pay your air conditioner a visit. Remove any debris you find on or around the air conditioner. After that, check the space around the unit. There should be 2-3 feet of clearance around your unit for best performance. If there are any shrubs or bushes, trim them back to make sure your AC gets proper airflow.

3. Clean your air vents

Another important maintenance tip for your HVAC this Spring is to clean your air vents. Dust can build up on air vents over time which gives it a dirty look. But more importantly, that dust becomes a part of the air you breath. A vacuum cleaner with an extender rod can be used to clean off an air vent. As another option, you can use an old rag dampened with warm water to wipe away any dust.

4. Schedule a seasonal tune-up

People often skip this important step. A seasonal tune-up is critical to the long-term health of your air conditioning system. Given the expense of a new HVAC system, it’s important to make sure your unit stays operational as long as possible. Plus: residents of Riverside and surrounding areas can get a rebate from our local utility – making your tune-up even more affordable and worthwhile.

The Best AC company in the Inland Empire

Above all, we believe our customers come first. That’s why at Sheldon’s we provide tools like this Spring HVAC Maintenance Checklist. We want to make sure you live comfortably in your home with a heating and cooling system you love. If you’re going for extra credit this Spring, check out even more HVAC maintenance tips.

We are committed to providing quality services at the right price. If you need help with your home’s HVAC, give us a call at 877-411-9888.

Is it Time for a New HVAC?

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We know that buying a new HVAC system is an expensive investment for our Riverside, CA neighbors. You probably are wanting to put off this replacement for as long as possible. We get that!

On the other hand, installing a new A/C can result in big savings on your energy bills. Spring is a good time to invest in a new air conditioner – before the hot, Southern California weather hits and your AC will be on all the time! So- how do you know it’s really time to replace your HVAC? Read on for answers…

1. Your HVAC is a Teenager

In Southern California, air conditioners can last as long as 20 years with proper maintenance. But if you haven’t been diligent with twice-a-year tune-ups, the life of your system could be cut in half or more. If your system is old, you are just waiting for it to break down for good.

Consider that when it does fail, you’ll likely want to replace your air conditioner as soon as possible – and when you’re in a time crunch, you may not have time to research system types, contractors, or pricing. By replacing your system before it breaks down from old age, you can purchase a new air conditioner that meets your needs. Our recommendation? Once your heating and cooling system turns 8 years old, start keeping an eye on HVAC promotions for replacements.

2. Sky-High Energy Bills

If your utility bills are unreasonably high – or if you’ve noticed the summer bills keep getting more expensive- consider replacing your air conditioner. Every year there are new systems available with higher efficiency. Consider that your aging systems will continuously lose efficiency as internal parts wear down. A new energy-efficient HVAC system will immediately lower utility bills. Your savings on your utility bills over time will payback on your investment.

3. Your Air Conditioner Requires Regular Repairs

If your HVAC contractor is making regular visits to your Riverside home for HVAC repair – more than once or twice a year – you need to get a new HVAC. At that regularity, the repair is only delaying the inevitable. Instead of spending money on repairs, and dealing with inconvenience of a broken AC, you could invest that money into a new system. Not only will your new system be much more reliable, you’ll also benefit from lower energy bills.

4. It’s Not Comfortable

A number of common heating or air conditioning problems can mean that it’s time to install a new HVAC. If your system is not cooling or heating fast enough -or not ever reaching your desired temperature – it’s probably time to replace. Other common issues that may indicate a replacement is in your future include hot and cold spots, noisiness, or humidity problems. Modern HVAC products have evolved to address all of these common comfort problems.

If you think it may be time for a replacement, call Sheldon’s Service today!

Why HVAC Maintenance Agreements are Important [Infographic]

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In order to keep your HVAC running smoothly and efficiently, preventative maintenance is of utmost important. We always tell our customers that a maintenance agreement is the best way to make sure that your heating and cooling system is in top condition.

But why is maintenance so important to HVAC? Many people think that as long as their system is running, everything must be fine. That’s simply not the case! We created this infographic to explain further:

If you’re ready to sign up for a HVAC maintenance plan, give us a call at 877-411-9888.