24/7 Emergency Service
If you’re paying to have the heating and cooling system in your home repaired or investing in a brand new system, you deserve to know that you’re getting the best service available. Not only should you be receiving the highest quality products and services, but you should be working with people who are friendly, polite and respect your time.
While there are many different HVAC companies available to customers, there are certain telltale signs that you’re working with a company that’s a step above the rest. Here are the 12 signs that you’ve hired the best HVAC company.
1. The Technicians Are Punctual
A great HVAC company understands that your time is valuable. This means that the technicians show up when they say they’re going to show up, instead of too early or too late. You deserve to receive service that fits around your busy schedule, not service that you have to rearrange your whole day to accommodate.
2. Polite and Respectful
We’ve heard some real horror stories about technicians from other companies who were rude to customers while on service calls. When a technician is in your home, you deserve to be treated with the utmost respect. This is why we only hire technicians who are polite and courteous to our valued customers.
3. Aware of the Mess
A common complaint when people have to hire someone to do work in their home is that technicians will often leave big messes behind. It’s true that HVAC installation and repair can be a messy job, but that doesn’t mean that you should be stuck doing the cleanup. Our technicians are trained to leave your home the way they found it, which means that any mess caused by their work will be cleaned up before they leave. If you’re paying for top notch service, you deserve to enjoy your new heating and cooling system in a pristine home.
4. Knowledgeable Technicians and Staff
It’s essential that you work with an HVAC company that only hires knowledgable technicians and staff members. Anytime you’re having a major component installed or repaired in your home, there are certain risks that come along with the job. To minimize these risks, it’s important that your technicians are well-trained and knowledgable about the work they’re doing. We ensure that all of our technicians are well-trained and well-versed in all things related to heating and cooling. This protects the safety of your home and family.
5. Licenses and Certifications
It’s essential that all of our technicians are licensed and have been educated through state-approved institutions and facilities. We also stay up-to-date on all necessary certifications, ensuring that you’re working with a company that you can trust.
6. Aware of New Industry Developments and Trends
A great HVAC company stays on top of new developments and trends in the industry. If new technology emerges that can help our customers to save on their monthly energy expenses or provide a more environmentally-friendly solution, we strive to be the first ones to know about it. This helps us to provide you with the best options available on the market when you need a new heating or cooling system installed in your home.
7. Honest and Transparent
It’s abhorrent when any technician or contractor takes advantage of their clients’ lack of familiarity with their specialty to charge outrageous prices or sell services and products that the client doesn’t actually need. This is why we pride ourselves on honesty and transparency. We want to sell you only what you need and we want to charge a fair price. Furthermore, we strive to be transparent about our pricing every step of the way, to ensure you don’t end up with sticker shock when it comes time to settle the bill.
8. Available for Follow-Up Questions
Just because the service has been completed and the bill has been paid doesn’t mean that your HVAC company should be done with you. If you have any follow-up questions or are confused about how to operate your new system or thermostat, a great HVAC company should be available to answer these questions and send a technician out to assist you if it’s needed. If you’re paying for great service, you deserve to have a system that you know the ins and outs of, not one that you can’t perfectly operate because you don’t understand how it works.
9. Available in an Emergency
If it’s the middle of a heat wave or the dead of winter, you need to know that your HVAC company will be there for you should your heating or cooling break down. This is why a great HVAC company offers emergency services, regardless of what time of day or night it is. You deserve to have the peace of mind that comes with knowing that you’ll be able to have your HVAC system fixed in the event of an emergency, to ensure that you and your family remain safe and comfortable no matter what the weather might bring.
10. Many Satisfied Customers
A great HVAC company is one that has too many satisfied customers to count. When you search for the company online, you should see tons of great reviews from real customers just like you. This is because a great HVAC company is dedicated to customer satisfaction, which means that all of their customer testimonials and reviews reflect this commitment to quality.
11. Warranty and Quality Assurance
When you’re investing in a brand new HVAC system, you don’t want to run the risk that your investment will have a short lifespan or require repairs prematurely. This is why a good HVAC company offers product warranties and quality assurance. This means that if something goes wrong with your new system, you’re protected and entitled to any necessary repairs and replacements. Furthermore, a great HVAC company will be transparent about the terms of your warrantee, which ensures that there won’t be any confusion about the terms or length of your coverage.
12. A Great Experience From Beginning to End
From the first time you pick up the phone to book an appointment to the moment your technician packs up their tools to leave, you should be satisfied with the entirety of your experience. This is why a great HVAC company ensures that their staff is friendly, knowledgeable and aware of how important it is that the customer is happy along every step of the way. If you’re ever unsatisfied during any step of the process, a great HVAC company will respond to your concerns and do whatever it takes to make the situation right.
By working with a great HVAC company, you’ll ensure that your home’s heating and cooling are always working efficiently. That’s why we strive to provide our customers with the best service possible. In addition to providing our customers with the best heating and cooling services available, we also offer plumbing and air quality services to ensure that you can get all of your needs as a homeowner met from one helpful company. Call Sheldon's Heating, Air Conditioning & Plumbing to book an appointment today.
